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Commonly Asked Questions.
"When they know better they do better!"
Maya Angelou
Question: What is the best way to reach someone for help?
Answer: We recommend you complete the "contact us" form. We respond quickly to emails where a phone call there may be up to a 24 hour wait time due to the enormous amount of traffic and calls during November through March. Our toll free number within the United States is 877 729 5191. Outside of the USA our phone number is 973 729 5191 located in New Jersey USA.
Question: Do you have information or a press release that I can forward to others to let them know about NCCDP Alzheimer's and Dementia Staff Education Week?
Answer: Yes. Please click here for the press release to download. You are welcome to forward or post in a company newsletter, company web site, Blog, Twitter, Linkedin, Facebook, etc., Thank you for forwarding this very important event.
Question: Can anyone have access to the NCCDP Alzheimer's Dementia Staff Education Week Tool kit and In-services or do I have to be a member?
Answer: It is open to Nonmembers and members and it is Free. A member is person who is either certified through NCCDP or has a Associate or Corporate membership.
We do ask that in the future, you join our organization in support of your personal commitment as well a the commitment of your company in support of staff education. To join the NCCDP please either complete the associate or corporate membership forms or apply for CDP certification, CDCM certification, Certified Alzheimer's Dementia Trainer or CFRDT Certified First Responder Dementia Trainer.
Question: Can I use these in-services to than apply for CDP certification?
Answer: No. You need to complete the NCCDP Alzheimer's and dementia seminar by an approved trainer. Please visit the home page and click on seminars for a list of seminars conducted across America and in many countries.
Question: I do not have access to the tool kit or power points. It is asking for a log in and password? What is that?
Answer: You need to create an account by filling out the registration form and creating a log in and password. This will take only a few seconds and again everything is free.
Question: I have registered but it is still showing a pop up window denying access to the site.
Answer: Make sure to enter your username and password exactly as you entered it in the registration form. Passwords are case sensitive... paSSword is not the same as password. If you continue to have problems accessing the tool kit section you may want to re-register with a different username.
Question: Can you mail me the power point and tool kits.
Answer: No. It is only available for download.
Question: Once I register for the tool kit, do you add my email address to the newsletter database?
Answer: Yes and the e-newsletter is complimentary.
Question: How long do I have to download the tool kit and power points?
Answer: November 1st to March 15th.
Question: Can I download and send to my other facilities or offices?
Answer: No. Each office, facility or location is required to sign up and download it. We ask that you please not do this.
Question: Can I sell the staff in-services?
Answer: No. The staff in-services (power point, hand out, tests and answers) are copy right protected. They can only be used for in-service training in a long term care setting, hospital, rehab setting, home care agency, support groups, government or non profit associations for staff, volunteer or family training. They can not be used where someone has paid to come to a seminar or conference. They can not be used for Webinar or online training. The copies can not be mass distributed or emailed to others.
Question: Can I reproduce the staff in-service materials?
Answer: Yes, but Only if using for a staff in-service or employee training, volunteer or family training. The staff in-services (power point, hand out, tests and answers) are copy right protected. They can only be used for in-service training in a long term care setting, home care agency, support groups, hospital, rehab, adult day care, government or non profit associations for training. They can not be used where someone has paid to come to a seminar or conference. They can not be used for Webinar or online training. They can not be mass distributed or emailed to someone else.,
Question: What software programs do you use for the documents?
Answer: The in-services are Power Point. The handouts are in Microsoft Word or PDF format.
Question: Are the documents locked?
Answer: Yes. All documents are locked which means you can not change or alter the documents you have downloaded from this site.
Question: Where are the hand outs, pre test, post tests and answers?
Answer: Most of the in-services have hand outs, pre test, post test and answers. You would download those at time you download the Power Point in-service.
Question: Can I download previous in-services from the last several years?
Answer: Yes. All are available and we add new topics every year.
Question: Can I use the in-service towards my 10 CEU's for CDP renewal?
Answer: Yes, but only if your trainer provides you a certificate that states the name of the topic, date of class and length of presentation, your name on the certificate, trainers name on certificate and location of the class.
Question: Does the trainer have to be a NCCDP Certified Alzheimer's and Dementia Trainer to offer these in-services.
Answer: No. Anyone can use the materials and offer in-service training to staff, families or volunteers. If you are interested in becoming a Certified Alzheimer's dementia trainer please see our home page and click on Instructor / Trainer.
Question: I notice you sometimes use articles from publications for the hand outs. Do you have permission from the author to provide these article to the public?
Answer: Yes. NCCDP has written approval from the authors or publication to use the articles and documents located with the staff in-services. You have permission to copy everything in the staff in-service for staff, volunteer or family training ONLY. You can not charge for the seminar or charge for the hand outs.
Question: Do you provide evaluations and certificates for the in-service?
Answer: Yes. We provide in the tool kit a sample certificate and sample evaluation. These documents are not locked so that you may modify them to fit your needs.
Question: I am unable to download the staff in-services?
Answer: Almost all Internet browsers have a security feature to help prevent the unintentional download of malicious viruses and spyware. All of our files have been checked with virus checkers and is free of viruses. You may need to reduce the security setting on your browser.
Question: I am entering my log in information but it is not recognizing the password?
Answer: be sure to enter your password exactly as how you entered it into the registration form when you 1st registered. Passwords are case sensitive. paSSword is different from password. Also, if you are copying and pasting your password be sure not to copy a trailing space. Be sure your CAPS are not locked.
Question: I lost my password?
Answer: You can always create a new account by going to http://www.nccdp.org/staff-education-week.htm and clicking on the REGISTER button or by going to the same page and clicking on the LOST PASSWORD link.
Question: Do I need to turn off Pop Ups?
Answer: There are no popups within these pages. Please do note that when using Internet Explorer all of the handouts and powerpoints will open up in a new window. With Google Chrome Word documents and Powerpoings will be shown in your lower left of the screen as a download while PDF files will open in a new tab.
Question: Do I need Power Point Software to open and read the in-service.
Answer: Yes. However you can also use a FREE Powerpoint viewer which you can download by clicking here.
Question: I am using Safari, will I be able to download In-services?
Answer: Yes
Question: I am using our corporate network to access your site and I am unable to download the in-services.
Answer: You will need to check with your corporate IT staff person to see what they can do to help you access the NCCDP site as your system is blocking the ability to download.
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